Category: Guest Services

How to Prepare an Additional Venue for Easter

At the time this post goes live, we are just under three weeks away from Easter 2023. But whenever you read it, the chances are decent that you have an additional venue in your future....

Danny Recommends: Husky Mobile Workbench

Every so often we dip our toes into a series called Danny Recommends:, posts that tip you off to the stuff that I…you know. The recommendations might be products for use in your ministry, resources that will...

3 Reasons Hazard Lights Work. (And 3 Reasons They Don’t.)

Over the years, I’ve mentioned the common vehicle hazard light in passing, but I’ve never spent any meaningful time talking about our why behind them. We don’t view hazards as an on-again off-again, blink-and-you’ll-miss-it, flash-in-the-pan...

How to Map Your Parking Lot, part 4: People and Placements

This is the final post in a four-part series that gets into the weeds of how to set your parking lot up for success. We’re looking at mapping from zones to cones and people to...

Why, When, and How to Have a Weather Rotation Plan

If you’re reading the blog in real-time and feel like I have a current obsession with rain, it’s because I have a current obsession with rain. I’ve rediscovered that very few things split a Guest...

How to Map Your Parking Lot, part 3: Signage and Cones

This is the third of a four-part series that gets into the weeds of how to set your parking lot up for success. We’re looking at mapping from zones to cones and people to placement,...

How to Map Your Parking Lot, part 2: Ingress and Egress

This is the second of a four-part series that gets into the weeds of how to set your parking lot up for success. We’re looking at mapping from zones to cones and people to placement,...

How to Map Your Parking Lot, part 1: Creating Zones

This is the first of a four-part series that gets into the weeds of how to set your parking lot up for success. We’re looking at mapping from zones to cones and people to placement,...

This Year, Resolve to Show Up.

90% of a successful guest services strategy can be taken care of by simply showing up. If you’re a volunteer, show up on time. Don’t call out unless it’s an emergency. Remember your role on...

2022 Year in Review: Posts

It’s become as predictable as an unwanted fruitcake and a radio-style guerilla attack of I Want a Hippopotamus for Christmas. That’s right, I’m talking about everyone’s year-end top ten list. Here are – in no...

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