Category: Guest Services

As Long As You Fix the Problem, It’s Probably Not a Problem.

Not long ago my youngest son and I were on a trip out of town. We went to dinner at a local restaurant, ballyhooed by a friend as “one of the best burgers in the...

“You’re Not the Audience.”

In leadership, it’s difficult to avoid the “please like me” trap. We want to keep the peace, to make everyone happy, to stay in our lane and keep from rocking the boat. But leaders have...

Guest Services Collective: A How-To Guide

Long-time readers of the blog know that since 2013, we’ve offered something called the High-Capacity Volunteer Cohort: an eight-month roundtable discussion with some of our best and brightest Guest Services volunteers from all of our...

6 Ideas for Remote Parking Lots

When your attendance outpaces your facility, everything seems stretched all at once: seating capacity, kids space, lobby pedestrian flow, restroom lines, you name it. But one of the biggies for guest services is your parking...

Guest Services at the Garbage Dump

Not long ago I rebuilt my back deck. And by I rebuilt my back deck I mean my father-in-law and much more tool-savvy son rebuilt our back deck and I yelled helpful phrases like RUN...

6 Parking Areas Your Church Should Consider

We know that the sermon starts in the parking lot. In other words, the weekend worship experience begins as soon as your guest drives onto the perimeter of your property, not when they’re safely ensconced...

What’s Your Baseline of Care?

Everyone has one. Whether you’re a paid staff member or an unpaid volunteer, whether you’re a seasoned veteran or a newbie, whether you know your job description backwards and forwards or you’re just trying to...

Triage Your Team: How to Make the Most of a Low Weekend

Every leader has been there: the Saturday night phone call. The Sunday morning text message. The inexplicable half-dozen who obviously collaborated and decided they were picking this weekend to be no-shows. At some point, we’re...

Covid-Friendly, Congregationally-Friendly, or Community-Friendly?

This weekend, most of us will be hitting the one-year mark from when all of our churches moved online. We’ve learned a lot since March of 2020. New ways of ministry have been introduced that...

Church Caste Systems Feel Great. Dismantle Them Anyway.

You remember the concept of caste system from seventh grade, right? There’s a societal hierarchy that’s nearly impossible to break out of. You’re stuck in the situation you’re born into. I’m afraid it’s possible for...

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