Category: Guest Services

At the time this post goes live, we’re a dozen days away from observing the cornerstone of the Christian faith. The church calendar hinges on the death and resurrection of Jesus. Christmas celebrates the...

My friend Jeff told me about his recent visit to the dentist. The checkup went well (no cavities!). The appointment went as expected (the hygienist was prepared and the dentist was on time). The...

I commend to you our sister Phoebe, a servant of the church at Cenchreae, that you may welcome her in the Lord in a way worthy of the saints, and help her in whatever she...

I’m an unabashed fan of Southwest Airlines. They take customer service seriously without taking themselves too seriously. The cheap fares, the creative announcements, and the flight attendants’ repartee have created a loyal customer on...

A few weeks ago I attended church with my niece. She has started going to a brand-new campus of an eighty-year-old church, their first foray into multi-site. The campus has been live for four...

It’s the beginning of a brand new trip around the sun, and all of us are experiencing some form of renewal, restarting, or rebranding. No matter your personal take on resolutions, there’s something about...

While the rest of the world limps along with one Super Bowl per year, church people get two. And one of them is coming up this weekend. I’m referring, of course, to the weekend...

Our guest services teams get a lot of compliments on their organization and efficiency. Each week they show up to welcome our guests, and each week our guests take notice. Here are just a...

There’s a bit of a debate in guest services nerd circles about whether our team members should serve as specialists or generalists. Put another way, should volunteers have one role where they serve, or should they...

Imagine two scenarios. In the first, a couple arrives at your church. They’re on time…early, even. They’ve been a part of the church for years. They serve in various roles. They’re leaders, they’re givers,...