Category: Guest Services

Churches love policies almost as much as they love covered dish suppers: No food or drinks in the auditorium No one is seated during a reflective moment Ushers must wear coats and ties Any salmonella...

When your church sets out to build a new facility (or expand on an old one) there are a veritable ton of decisions to be made. If you’re in the guest services world, you may...

We’re building a series based on the first-time guest follow up process. (You can see the first five parts here, here, here, here, and here.) You can read back over all of those “how to” and “why to” posts,...

We’re building a series based on the first-time guest follow up process. (You can see the first four parts here, here, here, and here.) Today…who actually follows up with your first-time guests? Is it a team? A person?...

All of us in hospitalityland have faced the problem of the stealthy guest: the person who wants to lay low, fly under the radar, and do everything possible to keep from being known. But as...

*quietly clears throat* Hi. It’s me, Danny. And I’m talking to you on the Tuesday of Passion Week. That’s five days before Easter. If you’re a church leader, you may be freaking out just a...

In ChurchWorld™, we tend to think of the auditorium / sanctuary / worship center as our ground zero. The hub for all the happenings. The main event, the big attraction, the centerpiece. And that’s pretty...

Ah, the church lobby. For some, it is a gathering spot to catch up with friends before or after the service. For others, it is a repository of helpful information, with brochures and posters and...

We’re ever-so-slowly building a case for the first-time guest follow up process. (You can see the first three parts of this ongoing series here, here, and here.) Today…is an actual phone call really necessary? And...

In a recent post I referenced Chip and Dan Heath’s book Made to Stick, and the term “curse of knowledge” … when we know something, it’s hard to imagine that someone else doesn’t know that...