Circle the ol’ Guest Services block a few times, and you’ll eventually have a fender-bender with the problem of pragmatism: aren’t we simply pandering to the base desires of the people we’re serving? Because let’s...
In a recent post, I said that policies exist to help our teams do our jobs, but they must be to the benefit of our guests. In other words, a policy that we hide behind...
Churches love policies almost as much as they love covered dish suppers: No food or drinks in the auditoriumNo one is seated during a reflective momentUshers must wear coats and tiesAny salmonella in the potato...
When your church sets out to build a new facility (or expand on an old one) there are a veritable ton of decisions to be made. If you’re in the guest services world, you may...
We’re building a series based on the first-time guest follow up process. (You can see the first five parts here, here, here, here, and here.) You can read back over all of those “how to” and “why to” posts,...
We’re building a series based on the first-time guest follow up process. (You can see the first four parts here, here, here, and here.) Today…who actually follows up with your first-time guests? Is it a team? A person?...
All of us in hospitalityland have faced the problem of the stealthy guest: the person who wants to lay low, fly under the radar, and do everything possible to keep from being known. But as...
*quietly clears throat* Hi. It’s me, Danny. And I’m talking to you on the Tuesday of Passion Week. That’s five days before Easter. If you’re a church leader, you may be freaking out just a...
In ChurchWorld™, we tend to think of the auditorium / sanctuary / worship center as our ground zero. The hub for all the happenings. The main event, the big attraction, the centerpiece. And that’s pretty...
Ah, the church lobby. For some, it is a gathering spot to catch up with friends before or after the service. For others, it is a repository of helpful information, with brochures and posters and...
