Category: Guest Services

Make the Connection. Keep the Connection.

A first-time guest is a fragile guest. They are on high alert for anything that feels familiar and safe, and have a low tolerance for anything that pushes them out of their comfort zone. That’s...

2020 Year in Review: Posts

It’s that week where everybody and their mama starts cranking out top ten lists like a pre-bearded David Letterman. As you might’ve guessed, the vast majority of this year’s most-read posts had something to do...

Hospitality is the New Apologetic

Maybe you’ve noticed that our society is just a bit divided. Whether it’s political persuasions, social justice issues, or even the dreaded Starbucks vs. Dunkin’ debate, we’ve all become experts in drawing a line in the sand,...

A Very COVID Christmas

We made it to December, y’all. And now that the last of the leftovers have mercifully disappeared and the decorations have emerged from the attic, it’s time to turn our attention to Christmas services. In...

It’s Not (Just) About the Mask

Last weekend I led a guest services training for a church in another state. Between the time my flight landed and the start of my speaking engagement, I had some extra time to swing by...

Values: The Outro

Recently our church rolled out a set of four values that define our mission. These are not new values, just updated ways of expressing the principles that have guided us since our inception in 2002....

Values: Part 4

Recently our church rolled out a set of four values that define our mission. These are not new values, just updated ways of expressing the principles that have guided us since our inception in 2002....

Values: Part 3

Recently our church rolled out a set of four values that define our mission. These are not new values, just updated ways of expressing the principles that have guided us since our inception in 2002....

Values: Part 2

Recently our church rolled out a set of four values that define our mission. These are not new values, just updated ways of expressing the principles that have guided us since our inception in 2002....

Values: Part 1

Recently our church rolled out a set of four values that define our mission. These are not new values, just updated ways of expressing the principles that have guided us since our inception in 2002....

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