Latest posts

Has Your Guest Services Culture Turned Toxic?

Poison is a funny thing. We’re not talking about the late 80’s hair band, here, although they were very funny. (Some would say those guys were nothin’ but a good time.) No, I mean funny more in an...

Flashback Friday: Don’t Drop Your Training, Drip It.

Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you!   “We just don’t have time to properly train our volunteers.” “I don’t...

Thursday Three For All: Church Consumers, Declining Churches, and Toy Story Voiceovers

It’s Thursday, kiddies: the day when I roll out a few things I’ve been reading over the past week. Three of ‘em, to be exact. Enjoy. (Remember: click on the big bold print to read the...

Should My Church Charge for Coffee? (repost)

I’m out of the office this week, so I’m dusting off the Q&A archives and delivering up this post, originally published on January 18, 2017.   Q:   Our church has always served coffee on...

Help Them Help Them

This post originally appeared on December 9, 2010.   It’s the post so nice, I named it twice. If you’re a leader of people, part of your job is to help people help people.  In...

8 Tips for Better Signage

I recently read Customer Satisfaction is Worthless, Customer Loyalty is Priceless by Jeffrey Gitomer. It’s a book by a salesman and for sales people, but – like all books of this stripe – there are things the...

Flashback Friday: Ten Low Or No-Cost Ways To Up Your Guest Services Game

Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you!   When it comes to quality in ministry, many of our minds automatically...

Thursday Three For All: Christian Hospitality, Giving Guidance, and Astronauts Falling Down

It’s Thursday, kiddies: the day when I roll out a few things I’ve been reading over the past week. Three of ‘em, to be exact. Enjoy. (Remember: click on the big bold print to read the...

Woodside Bible Church (Troy, Michigan)

Each month, we revisit a series of posts called Guest Services Road Trip. We’ll travel the country from the comforts of our couches, interviewing leaders who are in the trenches of ministry. Do you have an idea for GSRT...

Announcing the 2018 One-Day Workshops

Later this summer we’re bringing back our One-Day Workshops. Since 2016, over 200 leaders from nearly 90 churches all across the U.S. have taken part in these practical training events. This year, we’re bringing back...

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