Latest posts

Creating a Climate Where the Truth is Heard

When we think of leadership, we think of lots of “one to many” activities: speaking. Vision-casting. Edifying. Informing. Directing. But one of the often-overlooked “many to one” activities is that of listening. Leaders must listen....

Danny Recommends: Traffic Cones

Every so often we dip our toes into a series called Danny Recommends:, posts that tip you off to the stuff that I…you know. The recommendations might be products for use in your ministry, resources that will...

Q&A: How Can I Create a Culture of Care with My Volunteers?

Q: Our volunteers are great at caring for our guests. But how can I create a culture of care on my volunteer teams, where they are also caring for each other? [from the 2023 blog...

Top Ten Quotes: What Your Customer Wants and Can’t Tell You

I recently downloaded Melina Palmer’s What Your Customer Wants and Can’t Tell You: Unlocking Consumer Decisions with the Science of Behavioral Economics. Melina is the host of The Brainy Business podcast, and her new book...

What Are You Reading?

As this post goes live, it’s the Tuesday after Easter. Which means two things: Okay, so the Tuesday after Easter doesn’t automatically mean that summer book reading lists are just around the corner, but my...

Tackling Small Church Myths, part 2

This is the next installment in our ongoing “Small Church” series, which looks at guest services through the lens of the smaller congregation: those with 150 or fewer people in attendance each week. See the...

Q&A: What Should Our Entry Space Look Like?

Q: How should we set up our entry space to create the best first impression? [from the 2023 blog survey] A: Our mamas taught us that we never get a second chance to make a...

FTG? Meet GPT.

Before you read the following post, take note that the original publication date was April 1. April. First. April Fools Day. Thank you. And carry on. Here at the Summit, we are always on the...

Primer Posts

Parking Lot Basics

You just landed on an every-once-in-a-while series called Primer Posts, a curated collection of my favorite articles and books on one particular topic. These are the resources I usually point to when people ask about getting started...

The Spirit is Willing, But the Systems are Weak

Before you’re too quick to scold a volunteer for something that they didn’t do (but you wanted ’em to), or something that they did do (but you didn’t want ’em to), maybe you should start...

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