Q&A: What Would You Change?
Q: Go back to your early days in your role. If you could easily “reset” from ground zero, would everything still look the same when you built it back, or what would change in regards...
Latest posts
6 Insights for Better Church Hospitality
This article originally appeared on Lifeway Research. Last month, Lifeway Research released the results of a study on how Protestant churches welcome first-time guests. The results, as they say, speak for themselves. Lifeway polled respondents on...
8 Ways to Reinvigorate Your Volunteer Team This Summer
Summertime is down time. Sometimes those of us in leadership act like we don’t believe that (raises hand), but that doesn’t make it less true. While it is true that hospitality can’t take a vacation,...
2025 Summer Reading List: Mine
Summertime is upon us, and with it, that glorious season of summertime reading. While I love to read all year long, in the summer months I try to be a bit more intentional about what...
2025 Summer Reading List: Yours
It’s that time of year again, nerds: that collective moment when we push our glasses up on our nose, promise ourselves we will read the books we already own, and then – in a fit...
2025 One-Day Workshops: the Triathalon
Our One-Day Workshops are back for 2025, but this time with a twist. Since 2016, we’ve taken over 700 church leaders through a day-long deep dive on on particular topic. Historically, we’ve offered one topic...
Multi-Site: Context, Collaboration, and Pushback
In the world of multi-site churches, the pendulum often swings between campus autonomy and central control. I think that swing can be a good and healthy thing, and isn’t something to be avoided. That’s where...
Top Ten Quotes: Surrender to Love
A friend and I have been working through David Benner’s Surrender to Love: Discovering the Heart of Christian Spirituality. If you’re a fan of Gentle and Lowly, it echoes with the theme of understanding God’s...
Q&A: What’s the “Creepy Threshold” in Guest Services?
Q: We’re having a debate on our Guest Services Team as to whether or not it is “creepy” to approach someone already seated in the auditorium with an extra “Hello, welcome!” So my question is:...
Introducing the “Large Church” Series
A couple of years ago I rolled out the “Small Church” series: a collection of articles aimed at those serving in churches of 150 or fewer people in attendance each week. I had a fantastic...
