Getting to Inbox Zero…With Multiple Inboxes
I’m a fan of inbox zero. I believe that you should get to inbox zero or get out of the ministry. I’ve shared tips to slay your inbox. But just as physical inboxes were mostly...
Latest posts
Perfectly Safe Systems
One of the books on my summer reading list is The Coddling of the American Mind: How Good Intentions and Bad Ideas Are Setting Up a Generation for Failure. While I’m not quite finished with...
Multi-Site: Agency or Autonomy?
As noted before, there are as many ways to structure multi-site churches as there are multi-site churches. But there is one conversation that persistently arises in almost any multi-site model, and that’s the question of...
What If the Problem is You?
I recognize that I came off the top rope in that post title. I’m not mad at you, really. But like a good parent, I’m not mad, I’m just…frustrated. Frustrated as I go into retail...
Top Ten Quotes: Wisdom at Work
Chip Conley was a legend in the hotel industry. He had served as CEO of Joie de Vivre Hospitality for 26 years. At age 52, a young tech wizard invited him to leave it all...
How to Give Guests What They Want
Circle the ol’ Guest Services block a few times, and you’ll eventually have a fender-bender with the problem of pragmatism: aren’t we simply pandering to the base desires of the people we’re serving? Because let’s...
People Over Policies: part 2
In a recent post, I said that policies exist to help our teams do our jobs, but they must be to the benefit of our guests. In other words, a policy that we hide behind...
People Over Policies: part 1
Churches love policies almost as much as they love covered dish suppers: No food or drinks in the auditoriumNo one is seated during a reflective momentUshers must wear coats and tiesAny salmonella in the potato...
First-Time Guest follow up
You just landed on an every-once-in-a-while series called Primer Posts, a curated collection of my favorite articles and books on one particular topic. These are the resources I usually point to when people ask about getting started...
4 Reasons Leaders Don’t Reproduce Leaders
Many of us carry the title of leader, but we don’t often hold the posture of a leader. In other words, we’re more comfortable doing rather than developing. But a real leader will intentionally develop...
