Latest posts

Q&A: How Do I Get Beyond the Guest Services Silo?

Q: How do you create a guest services ministry that’s not a silo ministry, but rather leads to an all-encompassing church culture? [from the 2019 Blog Survey] A: Every church will eventually deal with “silo ministries,” stand-alone teams whose influence never gets beyond the artificially-crafted borders that have been created over time. In one...

Guest Services Philosophy

Today marks the beginning of an every-once-in-a-while series called Primer Posts, a curated collection of my favorite articles and books on one particular topic. These are the resources I usually point to when people ask about...

Fix It Before You’re Asked to Fix It.

I’m an unabashed fan of Southwest Airlines. They take customer service seriously without taking themselves too seriously. The cheap fares, the creative announcements, and the flight attendants’ repartee have created a loyal customer on...

Should You Give Your Volunteers a Job Description?

“I’m not sure what I’m supposed to do next.” “Is there anything else you need from me?” “What are you asking of me, exactly?” “Just tell me what to do.” I’ve had a long-running battle over the issue of job descriptions for volunteers. Early in my time here at the Summit, I was the job description ninja. Every team and...

2019 Blog Survey

The 2019 survey is now closed. Congratulations to Jason Starrett of Belmar Church in Lakewood, CO, winner of the $25 Amazon gift card! Want a chance at a $25 Amazon gift card? Read on. Blog-reading friends, it’s that time of year again, and I need your help. You come from...

8 Things I Learned As A Church Guest

A few weeks ago I attended church with my niece. She has started going to a brand-new campus of an eighty-year-old church, their first foray into multi-site. The campus has been live for four...

How to Read More This Year

You can’t kick over a rock around these parts without seeing a recommendation for a book. I love suggesting new titles you may not have heard of, I love sharing top ten quotes from...

Top Ten Quotes: More is More

It’s no surprise that businesses have a “me-problem.” They tend to build systems and infrastructures that make life easier for those that work at the company rather than those who do business with the...