2019 Year in Review: Posts
It’s the end of a decade, campers! (Or the eve of the beginning of the year that will mark the end of a decade, if you just like to be controversial.) And sure, there are...
Latest posts
Merry Christmas from the Franks Family!
Thank you for being a reader in 2019! If you’re an email subscriber or RSS feed reader can’t see this year’s (surprisingly tame) Christmas card, click here.
Missing His Majesty
As we count down the final hours until Christmas, I think it’s fitting to share this passage from my favorite Christmas-book-that’s-not-really-a-Christmas-book, God Came Near by Max Lucado. Merry Incarnation Eve, everyone. The stable stinks like...
A Very Multi-Site Christmas
By the time this post goes live, we’ll be three days away from Christmas With the Summit, a day-long series of celebrations of the incarnation. But at the time of writing, we’re still on the...
Your First-Time Guest Process Should Be Boring.
Many times, we assume that we simply have to deliver the sizzle and sparkle to our first-time guests. After all, if we don’t knock their socks off with our golf shuttles and Disney-esque environments and...
Reserve Your Spot for a Guest Services Weekender!
Our 2020 training dates are live, but one easy-peasy option is filling up quickly. We offer Guest Services Weekenders four times per year. In 2020, those dates are: January 25April 25July 25October 24 Here’s what...
Top Ten Quotes: Quiet
If we’ve met in person, it may surprise you to know that I’m naturally wired as an introvert. If have a proverbial hat to wear or role to play, I can flip on the extroversion...
Bethlehem Church (Bethlehem, Georgia)
Each month, we revisit a series of posts called Guest Services Road Trip. We’ll travel the country from the comforts of our couches, interviewing leaders who are in the trenches of ministry. Do you have an idea for GSRT...
Who Should Own the Guest Services Team?
The more church leaders I speak with, the more I realize that we have a lot of different models of how a guest services ministry is run at a church level. Here are the most-often-used...
This Season, Take Time to Wonder.
Today is Thanksgiving in the United States, which typically means the official kickoff to the holiday season. Today, turkeys will be basted, football will be watched, and politics will be gingerly avoided. Tomorrow, alarms will...
