Each month, we revisit a series of posts called Guest Services Road Trip. We’ll travel the country from the comforts of our couches, interviewing leaders who are in the trenches of ministry. Do you have an idea for GSRT...
In the guest experience, we can be bad about over-promising and under-delivering: take this step and this great thing will happen! Which is great when the promise works, but terrible when it doesn’t. And it’s...
You just landed on an every-once-in-a-while series called Primer Posts, a curated collection of my favorite articles and books on one particular topic. These are the resources I usually point to when people ask about getting started...
All of us have work habits that drive our co-workers crazy. Maybe you’re always five minutes late to a meeting. Perhaps it’s your incessant need to get things perfect before you get them published. Maybe...
Let’s be clear: no one is recommending homicide, bloodshed, permanently dispatching, offing, taking out, or issuing a one-way ticket to buying the farm. (Legal issues covered? Good. Let’s move on.) But whether you call that...
There are all sorts of not-so-healthy reasons to improve the guest services culture at your church: You want people to like you.You want to hit the Outreach 100.You want to outdo the other church across...
If you’re a leader at a multi-site church, how do you effectively lead at other locations when you’re tethered to one particular place? That was my story for the first few years of our multi-site...
We’ve all heard the “80% full is full” rule. And while that primarily applies to pews on the inside, there’s a similar application to parking spots on the outside. Think about your parking lot from...
The next time you’re at an evangelical dinner party, you can bring things to a standstill – I’m talkin’ record scratch on the Jars of Clay 1995 Flood LP – by just clearing your throat,...
Once upon a time, a friend invited me to tour his church building during a Sunday service. Our mutual goal was to spotlight cracks in the guest process and figure out how to connect people...
