Latest posts

Guest Services Collective: A How-To Guide

Long-time readers of the blog know that since 2013, we’ve offered something called the High-Capacity Volunteer Cohort: an eight-month roundtable discussion with some of our best and brightest Guest Services volunteers from all of our...

LifeHouse Church (Middletown, Delaware)

Each month, we revisit a series of posts called Guest Services Road Trip. We’ll travel the country from the comforts of our couches, interviewing leaders who are in the trenches of ministry. Do you have an idea for GSRT...

Primer Posts

Volunteer Culture: Scheduling

You just landed on an every-once-in-a-while series called Primer Posts, a curated collection of my favorite articles and books on one particular topic. These are the resources I usually point to when people ask about getting started...

How a Room Setup Template Can Save Your Sanity

If you use the same room for similar purposes (worship, meetings, events, etc.), you know the micro-frustration of trying to maximize the space: “How can we fit x chairs in x square footage?” “How did...

Ministry vs. The Machine

Good leaders ought to have a mix of people skills and administrative skills. The first is a non-negotiable, the second is a solid bonus. While administration can always be farmed out to a teammate who...

Multi-Site: One Model for Hiring Campus Leaders

In this on-again off-again series of indeterminate length, we explore different topics related to the multi-site church context. See all posts in the series. I’ve said it a thousand times before and I’ll say it...

6 Ideas for Remote Parking Lots

When your attendance outpaces your facility, everything seems stretched all at once: seating capacity, kids space, lobby pedestrian flow, restroom lines, you name it. But one of the biggies for guest services is your parking...

Top Ten Quotes: Canoeing the Mountains

Tod Bolsinger’s Canoeing the Mountains: Christian Leadership in Uncharted Territory is a book that many a leader has tackled over the last few years (at least according to my social media feed and “best books...

The One-Day Workshops are Back!

After a covid-induced sabbatical, our One-Day Workshops are coming back for a fifth year! Since 2016, almost 500 leaders from across the country have taken part in these practical training events. We’re bringing them back...

New King Church (South Burlington, Vermont)

Each month, we revisit a series of posts called Guest Services Road Trip. We’ll travel the country from the comforts of our couches, interviewing leaders who are in the trenches of ministry. Do you have an idea for GSRT...

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