Top Ten Quotes: The Come Back Culture

7 Responses

  1. The Comeback Effect was the first book I read when I moved onto my current role in guest service

  2. Vivian Penuel says:

    Just finished reading “The Volunteer Effect”–love me some Jason Young (and Danny Franks:))!!!

  3. John T. Y. Smith, III says:

    Sounds like a great book to read.

  4. Carolyn Hoover says:

    Also a fan of Jason Young…and longtime fan of Danny Franks! The Volunteer Effect helped to greatly shape our Guest Experience culture on our team.

  5. Wendy Crow says:

    I have not read any of Jason Young’s books. They all look great.

  6. Danielle Hall says:

    “It’s not about making ourselves feel good about the service we provide. It’s about making the guest feel good about the hospitality we show.” Love that!!

  7. Danny says:

    Congrats to Wendy Crow for winning the signed copy! I’ll reach out via email for shipping details.

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