Latest posts

Top Ten Quotes: A Non-Anxious Presence

Ounce for ounce, one of the most thought-provoking books I’ve read this year was Mark Sayers’ A Non-Anxious Presence: How a Changing and Complex World will Create a Remnant of Renewed Christian Leaders. Sayers’ thesis...

An Argument for Automating Your Christmas Follow-Up

You know I’m a huge believer in the art of the follow-up phone call for first-time guests. If you don’t know that, here’s a whole series of articles. (In the words of the Ghost of...

The Diluted Effect of Too Many On-Ramps

This is the next installment in our ongoing “Large Church” series, which looks at guest services through the lens of the larger congregation: those with an average attendance of 800 or more. See the entire...

The Waiting

Eden. A moment ago: utopia. Now: unraveled. The curse had entered the world. As the crunch of the fruit echoed around him, as the flaming sword moved into position, the words of the Creator prophesied...

God, Give Us the Grace to be Grateful.

This post originally appeared in 2021, and has become something of an annual Thanksgiving Day tradition. (If you’re like me, you can use the reminder.) Read on, and enjoy this day of feasting and gratitude....

Danny Recommends: Giftogram

Every so often we dip our toes into a series called Danny Recommends:, posts that tip you off to the stuff that I…you know. The recommendations might be products for use in your ministry, resources that will...

Twenty-Five Years.

It was yesterday. And it was a lifetime ago. Today marks twenty-five years since my Mom drew her last breath on earth and awoke in eternity. Twenty-five years since her cancer-ravaged body was finally, ultimately,...

Streamlining the Guest Services -> Kids Team Handoff

In my experience, there are two teams that will have the greatest impact on whether a first-time family chooses to return to our churches: the Guest Services Team – those who take care of the...

The Full List of Our 2026 Training Opportunities

As this post goes live, we are 317 days into 2025. There are 48 days left in the year. We’re just 42 days away from Christmas, people. Now, we can deny that reality, or we...

2026 Guest Services Weekenders: Reserve Your Free Seats Now!

Sometimes it helps to break out of your context and get into another one…to capture some “we can do that!” moments by observing other teams doing it. That’s the gist of our Guest Services Weekenders:...