Today is Thanksgiving in the United States, which typically means the official kickoff to the holiday season. Today, turkeys will be basted, football will be watched, and politics will be gingerly avoided. Tomorrow, alarms...
In leadership, ripples matter. If a team member drops the ball on a project, the ripples will affect timelines and deadlines and other team members. If a volunteer is rude to a guest, the...
Every so often we dip our toes into a series called Danny Recommends:, posts that tip you off to the stuff that I…you know. The recommendations might be products for use in your ministry, resources that...
There’s an overly-simple trick to get more people show up for your volunteer training: Schedule it when they’re already there. Don’t try to convince someone to come out on a Tuesday night. Don’t ask...
Anybody in the hospitality space knows who Horst Schulze is. As the cofounder and former president of the Ritz-Carlton Hotel Company, Schulze knows a thing or two about treating people with dignity and class....
Back in 2015 we launched a coaching network called Connections Confab. Today we count 50 leaders from 42 churches in 16 states as part of our Confab alumni group. The Confab is an intensive coaching gathering focused...
Each month, we revisit a series of posts called Guest Services Road Trip. We’ll travel the country from the comforts of our couches, interviewing leaders who are in the trenches of ministry. Do you have an idea...
Our local airport recently introduced a service called ParkRDU Express. It’s billed as a “trunk to terminal” service that allows you to (a) park closer than in an off-site lot, (b) have a driver...
We are just over two months out from the year 2020, which means that the proliferation of “2020 vision” puns are upon us. I refuse to stoop to that level, my friends, because this...
Q: Do your volunteers serve according to a schedule? In other words, do specific people serve on specific teams on specific weeks? [Christy Burke, Director of Connections and Guest Services, Bridgeway Church] A: The...
