Each month, we revisit a series of posts called Guest Services Road Trip. We’ll travel the country from the comforts of our couches, interviewing leaders who are in the trenches of ministry. Do you have an idea...
Our local airport recently introduced a service called ParkRDU Express. It’s billed as a “trunk to terminal” service that allows you to (a) park closer than in an off-site lot, (b) have a driver...
We are just over two months out from the year 2020, which means that the proliferation of “2020 vision” puns are upon us. I refuse to stoop to that level, my friends, because this...
Q: Do your volunteers serve according to a schedule? In other words, do specific people serve on specific teams on specific weeks? [Christy Burke, Director of Connections and Guest Services, Bridgeway Church] A: The...
In Steve Robinson’s new book Covert Cows and Chick-fil-A, he recaps his 30+ years on the marketing team of one of America’s most beloved brands. The book is full of personal stories and behind-the-scenes...
Tacticians, listen up. You know who you are. You live your life as a cubicle jockey, developing spreadsheets and master plans and mapped-out strategies to make your weekend services run smoothly. You have never...
In a recent multi-site post I mentioned seven ways to avoid “Corporate Syndrome” if you’re a central ministry leader who is coaching a campus director. (For our purposes, we’ll define “Campus Director” as the...
Q: I believe that creating a healthy guest services culture is important. But is it really possible to build it without senior pastor buy-in? [from a participant in the 2019 One-Day Workshops] A: It...
Earlier this summer I read Charles Spurgeon’s The Soul Winner: How to Lead Sinners to the Savior. I admittedly do not have enough engagement with reading historied theologians, so this was a nice departure...
You just landed on an every-once-in-a-while series called Primer Posts, a curated collection of my favorite articles and books on one particular topic. These are the resources I usually point to when people ask about getting...
