Latest posts

“Nice” Can’t Overcome Sloppy

Our volunteers are really nice. That may be true. But the friendliness of a volunteer team will only carry your guests’ experience so far. I’ve had plenty of friendly waiters when the kitchen was...

Stop Transacting. Start Relating.

A friend told me this story almost thirty years ago, and I’ve never forgotten it. She was a volunteer, in charge of an upcoming event at her church. In the early stages of planning,...

Danny Recommends: Podcasts (part four)

Every so often we dip our toes into a series called Danny Recommends:, posts that tip you off to the stuff that I…you know. The recommendations might be products for use in your ministry, resources that...