Latest posts

10 Ways Your “Curse of Knowledge” is Impacting Your Guests (part 1)

In their best-selling book Made to Stick, authors Chip and Dan Heath popularized the term “curse of knowledge” … when we know something, it’s hard to imagine that someone else doesn’t know that same thing....

Share Your Spotlight

The entertainment world, the business world, and – sadly – the church world is rife with stories of actors, CEOs, and pastors who steal the spotlight. Rather than turning it to the story, the product,...

The Art (and Science) of the First-Time Guest Follow-Up Phone Call

We’re gradually building a series on why and how to follow up with your church’s first-time guests. (You can see other posts here and here.) Today: the phone call. If you’ve determined you should make...

How I Use Asana for Event Templates

In a recent post I sang the praises of Asana, our team’s task and project management system. In that post, I mentioned that one of my favorite features is the ability to use templates as...

Bring Home Baby Franks.

Occasionally I’ll hijack this blog away from all things guest services and divert it to the purely personal, and today is unapologetically one of those days. Our kids Jacob and Summer recently went public with...

Answer Some Questions, Win a Few Bucks.

The annual blog survey is back! A dozen or so quick questions that you can answer in a few minutes and get a chance at a $50 Amazon gift card. All answers are anonymous, unless...

“Auto-Pilot Expertise” vs. Bedside Manner

Gather ’round, kiddies: Grandpa is going to regale you with stories of a recent medical procedure. Editor’s note: please don’t. A few weeks back I had a couple of spots removed (hey 1985 Danny: just...

Top Ten Quotes: Humor, Seriously

What do you get when you take two Stanford Business School profs, toss in some academic research, and sprinkle on a bit of improv training? You get a book that looks a lot like Humor,...

Do You Know Your Chronotype?

Here on the blog, I’ll occasionally dip a toe into a topic that’s far too deep for me to talk about intelligently. That’s certainly the case with today’s productivity tip du jour, so I’ll lean...

How to Structure Your Guest Follow Up Process

We’re slowly building an all-encompassing series on why and how to follow up with your church’s first-time guests. (You can see the first in the series here.) Today: how exactly should your first-time follow up...

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