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10 Ways to (Lightly) Reset Your Volunteer Team This Year

It’s a brand-new trip around the sun. And if you’re like me, you enjoy a new page on the calendar, a blank sheet of paper, a mile-marker opportunity to hit the reset button on a...

2023 Year in Review: Books

It’s that time of year again, when you can barely open social media without being assaulted by every wanna-be’s top ten list. Because I fancy myself a wanna-be wanna-be (that’s an entirely different level of...

2023 Year in Review: Posts

The final week of the year has become home for a few honored traditions: the relative calm after the crazy of Christmas. The anticipation of the year ahead. Cherished moments with family. Top ten lists...

Merry Christmas from the Franks Family!

Merry Christmas from the Franks Family!

(If you’re an email subscriber or RSS feed reader and can’t see this year’s Christmas card, click here.) As we land the plane on this year, I want to sincerely thank you for being a...

Why We Do Christmas at DPAC

From 2012-2018, our church spent each Christmas Eve (and the days leading up to it) celebrating Christmas at DPAC. This year, we’re heading back, so I thought it might be appropriate to pull this post...

Don’t MCU Your Christmas Services.

When it comes to the Marvel Cinematic Universe, I am what you would call a late bloomer. While I watched several of the early movies: Captain America, Thor, etc., the MCU never really clicked for...

Top Ten Quotes: The Culture Code

One of the most surprisingly-good books I read this year was The Culture Code: The Secrets of Highly Successful Groups. Like many of my favorite authors, Daniel Coyle has the ability to weave deep research...

2024 Guest Services Weekenders: Reserve Your Spot!

Sometimes it helps to break out of your context and get into another one…to capture some “we can do that!” moments by observing other teams doing it. That’s the gist of our Guest Services Weekenders:...

Small Church Series: Get FREE Training for Your Church!

For the last year, we’ve been working our way through a monthly series focused on guest services in the smaller church: those with 150 or fewer people in attendance each week. That series will continue...

Q&A: Should a Guest Services Team and Usher Team Co-Exist?

Q: After reading through several of your posts, I noticed that your Guest Services team is responsible for greeting in the auditorium and even seating guests. Is there any overlap with your ushers, or do...

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