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Reveal the Ripple

In leadership, ripples matter. If a team member drops the ball on a project, the ripples will affect timelines and deadlines and other team members. If a volunteer is rude to a guest, the...

Make Your Training Go With the Flow

There’s an overly-simple trick to get more people show up for your volunteer training: Schedule it when they’re already there. Don’t try to convince someone to come out on a Tuesday night. Don’t ask...

Top Ten Quotes: Excellence Wins

Anybody in the hospitality space knows who Horst Schulze is. As the cofounder and former president of the Ritz-Carlton Hotel Company, Schulze knows a thing or two about treating people with dignity and class....

2020 Connections Confab: Apply Today!

Back in 2015 we launched a coaching network called Connections Confab. Today we count 50 leaders from 42 churches in 16 states as part of our Confab alumni group. The Confab is an intensive coaching gathering focused...

Q&A: Do You Schedule Your Volunteers?

Q: Do your volunteers serve according to a schedule? In other words, do specific people serve on specific teams on specific weeks? [Christy Burke, Director of Connections and Guest Services, Bridgeway Church] A: The...

Personal Power > Position Power

In Steve Robinson’s new book Covert Cows and Chick-fil-A, he recaps his 30+ years on the marketing team of one of America’s most beloved brands. The book is full of personal stories and behind-the-scenes...