Just one inattentive volunteer isn’t enough to turn a guest away.
Just one dirty restroom probably won’t cause someone to second guess your church.
Just one poorly-executed seating situation isn’t likely to turn someone off from returning.
Just one kids’ worker who seems less-than-kid-friendly probably won’t upset a parent.
Just one unreturned email won’t necessarily be the straw that breaks the camel’s back.
We can almost always overlook the “just ones.” Most people – whether a first time guest or a long time member – have enough social skills to recognize that mistakes and missteps happen, and enough social grace to give you the benefit of the doubt.
But when the “just ones” pile up, when the isolated incidents become far less isolated, or when a guest experiences a string of missteps on one given Sunday morning…that’s when they begin to question whether you really have your act together, whether you really care about their experience, and whether you really expected them to show up in the first place.
Banish the “just ones.” Your guests will thank you for it.