Thursday Three For All
It’s Thursday, kiddies: the day when I roll out a few things I’ve been reading over the past week. Three of ‘em, to be exact. Enjoy. (Remember: click on the bold print to read the entire article.)
Get the Wrong People Off the Bus. (via @UpYourService) While I’ll probably never pay someone to leave a volunteer team, this article begs a great question: how do you make sure you’re helping people find their right fit?
Here’s the third example. An unusual one. Zappos, a highly successful online retail company, uses their orientation program to help the right people get off the wrong bus. New hires are exposed to roles and functions that may be beyond their comfort zones to assess their alignment with the corporate value “Deliver WOW Through Service”.
The company empowers new hires who don’t fit with the culture to “quit” at any time during the orientation program, and receive a cash bonus for choosing to leave! So, anyone who thinks the culture isn’t a perfect match can choose to exit – and do so with a smile. As a result, the company ensures that new employees who stay are truly committed, and closely aligned with the culture. This translates into higher employee engagement, longer staff retention, greater productivity, and better internal and external service. Clearly, these results are worth the company’s investment in this unusual approach.