How Deep Does Your Trust Go?

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3 Responses

  1. Chris Standridge says:

    Great post today, Danny. After hearing Horst Shultz speak at The Willow Creek Summit this year, I was inspired to pick up the book about Ritz-Carlton. I’ve been contemplating the last few weeks how this $2,000 principle could be instituted with our first impressions team.

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    […] Fixing it on Sunday can undermine our volunteers. If you don’t trust the people on the front line, maybe they shouldn’t be there. But if they are there, we should assume the best about […]

  2. October 27, 2017

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