Thursday Three For All
It’s Thursday, kiddies: the day when I roll out a few things I’ve been reading over the past week. Three of ‘em, to be exact. Enjoy. (Remember: click on the bold print to read the entire...
Tagged: guest service
Flashback Friday: Do For One
Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you! Last night in our super-awesome small group, we were going through part...
Thursday Three For All
It’s Thursday, kiddies: the day when I roll out a few things I’ve been reading over the past week. Three of ‘em, to be exact. Enjoy. (Remember: click on the bold print to read the entire...
Thursday Three For All
It’s Thursday, kiddies: the day when I roll out a few things I’ve been reading over the past week. Three of ‘em, to be exact. Enjoy. (Remember: click on the bold print to read the entire...
Star Wars and Second Time Guests
One of our guest service plumb lines is the first visit should set up the second visit. We believe that for all of the importance of visit number one, the real win is that a guest...
Mixed Signals
I recently read Chip Bell’s latest book, Sprinkles: Creating Awesome Experiences Through Innovative Service. One of Bell’s standout quotes dealt with a switchup in signals that can plague a guest / customer / client of any organization: Colorful service involves...
Find their Affinity
Over the weekend I read Chip Bell’s latest little book, Sprinkles: Creating Awesome Experiences Through Innovative Service (special thanks to my friend Bob Adams for the suggestion). In it, Bell makes the practical, yet often-overlooked suggestion that...
What Are They Remembering?
Your guests walked away from your service this weekend with a collection of stories. They are stories they’ll tell once they return to their cubicle, their neighborhood, their dinner table. They are stories of delight...
Flashback Friday: Ten Ways to Keep it Clean
Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you! 1. Pick up the trash. Inside. Outside. Your space. Someone else’s space. If...
Thursday Three For All
It’s Thursday, kiddies: the day when I roll out a few things I’ve been reading over the past week. Three of ‘em, to be exact. Enjoy. (Remember: click on the bold print to read the entire...
