No More Ghost Towns
Imagine for a moment that you serve on the guest service team at your church. You show up faithfully each week. You attend your Sunday School class, and the moment class is over you start...
Tagged: guest service
How Deep Does Your Trust Go?
In a recent post, I talked about our staff’s desire to assume the best: that the people around us are smart and have good intentions. And that’s an outstanding mantra…one that belongs on one of...
Feeling Warm?
I recently made an observation about an employee of one of our local coffee shops. This is a store where I’m somewhat of a regular. (Well, regular enough that I recognize certain employees and feel...
Get the Story.
I spent part of the weekend devouring Bob Thomas’ Walt Disney: An American Original. One, because I’m a certified nerd, and two, because my friend Bob Adams – a Disneyphile in the truest sense – told me it was...
Say It? Do it.
Sometimes church people have the best intentions and the worst follow through: “I’m sure we can help you with that.” “I’ll get back to you later this week.” “I’ll have ____ follow up.” “No...
Flashback Friday: See Them First
Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you! “They’ll see you before you see them.” That’s what my friend Summer...
Thursday Three For All
It’s Thursday, kiddies: the day when I roll out a few things I’ve been reading over the past week. Three of ‘em, to be exact. Enjoy. (Remember: click on the bold print to read the entire...
Baby Steps
Perhaps the greatest movie of the summer of 1991 was What About Bob, the story of a neurotic (played by Bill Murray) and his psychotherapist (Richard Dreyfuss). Maybe one of the reasons I love it is because...
What Helps Them?
One of our rules of thumb for our First Impressions team is Be proactive, not reactive. In short, that means that we never want a guest to feel the need to ask a question, find...
Less is More
We’re at the beginning of another school year, campers, which means that last night I spent the equivalent of four presidential administrations filling out paperwork. Lots of paperwork. Tons and tons of paperwork. Enough paperwork that...
