Tagged: guest service

Thursday Three For All

It’s Thursday, kiddies: the day when I roll out a few things I’ve been reading over the past week. Three of ‘em, to be exact. Enjoy. (Remember: click on the bold print to read the...

Interrogate Your Guests

This post title is what you would call “hyperbole.” When guests show up on the weekend, there’s no need to tie them to a chair, flip on a spotlight, and play good cop /...

Own It & On It

Not long ago I had a conversation with a couple of friends who are church planters. These guys are heroes: serving Jesus and building community like a boss. They’ve sacrificed time, sanity, and salary...

Thursday Three for All

It’s Thursday, kiddies: the day when I roll out a few things I’ve been reading over the past week. Three of ‘em, to be exact. Enjoy. (Remember: click on the bold print to read the...

What is the Cost of Bad Service?

I recently read The Experience, a new book by Bruce Loeffler and Brian Church. In it, Bruce draws on his decade experience as a Walt Disney World cast member to help organizations get better at...

Summoning the Genie

When you’re responsible for overseeing hospitality at a church, it’s only a matter of time until you start asking the “now what?” questions: We’ve developed a process for welcoming guests…now what? Everybody receives a gift...