Thursday Three For All
It’s Thursday, kiddies: the day when I roll out a few things I’ve been reading over the past week. Three of ‘em, to be exact. Enjoy. (Remember: click on the bold print to read the entire...
Tagged: guest service
Connections Confab: The Return
It’s hard to believe that in a couple of weeks we’ll be hosting the last of four spring gatherings called “Connections Confab.” We launched in February with fourteen leaders from twelve churches in NC,...
A Tale of Two College Visits
My buddy Mike Waddey and I have been friends for nigh unto a quarter century. It was a hot July day in 1991 when two rail-skinny kids showed up for freshman orientation at Union University....
Flashback Friday: What Did Your Words Just Say?
Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you! Sunday. The grocery store. A quick stop on the way home from church...
How Your Guest Service Team Can Shine (Even When The Sun Doesn’t)
Sometimes, the rain falls. And when it falls on a weekend, it’s never a good thing. Outdoor plans get rescheduled, yard work gets postponed, and church people get cranky. Church people don’t like rain; especially...
Monday Matters
It’s Monday. Normally we reserve this day for moping, griping, and slugging along, reviewing the weekend and ticking off tasks for the week ahead. Mondays aren’t on anyone’s list of top three days of the week....
The Unseen
They’re all around us. Every weekend, they show up early and stay late. Driving rain, blazing sun, falling snow, gusting wind. It doesn’t matter. Whatever the weather, no matter the season, they’re there. Unloading trailers....
Thursday Three For All
It’s Thursday, kiddies: the day when I roll out a few things I’ve been reading over the past week. Three of ‘em, to be exact. Enjoy. (Remember: click on the bold print to read the entire...
Step. By Step. By Step.
I love it when a plan comes together. I love hearing from guests who talk about their experience in terms of ease: easy to find my way. Easy to get information. Easy to know what’s...
Thursday Three For All
It’s Thursday, kiddies: the day when I roll out a few things I’ve been reading over the past week. Three of ‘em, to be exact. Enjoy. (Remember: click on the bold print to read the entire...
