The Spirit is Willing, But the Systems are Weak
Before you’re too quick to scold a volunteer for something that they didn’t do (but you wanted ’em to), or something that they did do (but you didn’t want ’em to), maybe you should start by asking yourself a few questions:
- Is it a people issue or a systems issue?
- Did your system make it to the front lines?
- Have you clearly told them what to do?
- Are you assuming the best?
Many times, the problem isn’t with our people. It’s with our systems. Shore up your systems, and you might see your volunteers soar.
