3 years ago
It’s Thursday, kiddies: the day when I roll out a few things I’ve been reading over the past week. Three of ‘em, to be exact. Enjoy. (Remember: click on the bold print to read the entire article.)
(by Anticipate Needs and Know Your Environment. @staceywin, via @JasonYoungLive) How are you doing at thinking through your guests’ experiences?
Being proactive and anticipating the needs of our guests can be a difference maker in a guest returning for a second experience! Knowing where to find tissues just in case someone is crying, keeping an eye on the parking lot for young families who might need help carrying the three-year-old with a diaper bag while pushing the twins in the stroller, or just remembering there’s a fish tank, it’s the little things that make a big difference!
(via The Circus is Coming to Town. @ThisIsSethsBlog) …and related to the previous link, what would it look like for you to develop a plan for guests before the guests start showing up?
Too often, we wait. We wait to get the gig, or to make the complex sale, or to find the approval we seek.
Then we decide it’s time to get to work and put on our show.
The circus doesn’t work that way. They don’t wait to be called. They show up. They show up and sell tickets.
When you transform the order of things, the power shifts.
(HT How Peanuts Got Its First Black Character. @enthused, via @kottke) A fascinating look at the integration of America’s most-loved comic strip.
Franklin, the first black member of Charles Schulz’s Peanuts gang, made his debut in July 1968. His presence came about through the efforts of Los Angeles schoolteacher Harriet Glickman, who wrote Schulz several letters in the wake of Martin Luther King Jr’s assassination arguing that the inclusion of black characters in the most popular comic strip in America would be a positive thing. Here is her initial letter to Schulz…