There are certain authors that you know will consistently hit it out of the park. Micah Solomon is one of those guys for me. A prolific writer on the art of customer service, Micah is able to get to the core of the issue …
Tagged: customer service
2 years ago
Top Ten Quotes: The Heart of Hospitality
2 years ago
Flashback Friday: The Customer Isn’t Always Right
Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you! Last week I overheard a brief exchange between a fast-food employee and a customer. I missed the context, so there could …
2 years ago
Thursday Three For All
It’s Thursday, kiddies: the day when I roll out a few things I’ve been reading over the past week. Three of ‘em, to be exact. Enjoy. (Remember: click on the big bold print to read the entire article.) “Alternative Facts” and Christians as Gullible Skeptics …
2 years ago
Thursday Three For All
It’s Thursday, kiddies: the day when I roll out a few things I’ve been reading over the past week. Three of ‘em, to be exact. Enjoy. (Remember: click on the big bold print to read the entire article.) 5 Mistakes Young Leaders Can Make …
2 years ago
Thursday Three For All
It’s Thursday, kiddies: the day when I roll out a few things I’ve been reading over the past week. Three of ‘em, to be exact. Enjoy. (Remember: click on the big bold print to read the entire article.) Why Micromanaging is Ungodly (via @barnabaspiper) Every …
3 years ago
Flashback Friday: Trash Your Vision
Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you! I’m usually not a huge fan of chain Mexican restaurants. Oh sure, the food is usually good and my family digs ’em, …
3 years ago
The Power of Observation
[This post originally appeared on April 19, 2010.] A few weeks ago the Franks crew made a stop at a Starbucks. I love Starbucks like fundamentalists love denim jumpers. They are all about customizing the experience for the customer and delivering the element …
3 years ago
Thursday Three For All
It’s Thursday, kiddies: the day when I roll out a few things I’ve been reading over the past week. Three of ‘em, to be exact. Enjoy. (Remember: click on the bold print to read the entire article.) Why I Am Voting for Steve Gaines as …
3 years ago
Thursday Three For All
It’s Thursday, kiddies: the day when I roll out a few things I’ve been reading over the past week. Three of ‘em, to be exact. Enjoy. (Remember: click on the bold print to read the entire article.) A “Wow” Customer Service Story, With Actual Life …
3 years ago
Thursday Three for All
It’s Thursday, kiddies: the day when I roll out a few things I’ve been reading over the past week. Three of ‘em, to be exact. Enjoy. (Remember: click on the bold print to read the entire article.) Four Top Challenges Facing Campus Pastors (via @brentdolfo, …