I recently listened to a podcast interview with Laurie Meacham, leader of the Social Media Team for JetBlue Airlines. She recounted a fantastic story of Gavin Donovan, a JetBlue customer who decided to have a little...
I’m not saying it was one of my prouder moments. I recently opened the email that heralded the arrival of my monthly cable bill. One glance told me that something was fishy in the state...
It’s Thursday, kiddies: the day when I roll out a few things I’ve been reading over the past week. Three of ‘em, to be exact. Enjoy. (Remember: click on the bold print to read the entire...
It’s Thursday, kiddies: the day when I roll out a few things I’ve been reading over the past week. Three of ‘em, to be exact. Enjoy. (Remember: click on the bold print to read the entire...
It’s Thursday, kiddies: the day when I roll out a few things I’ve been reading over the past week. Three of ‘em, to be exact. Enjoy. (Remember: click on the bold print to read the entire...
Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you! I wouldn’t have believed it if I didn’t have two dozen witnesses. I...
I recently made an observation about an employee of one of our local coffee shops. This is a store where I’m somewhat of a regular. (Well, regular enough that I recognize certain employees and feel...
Sometimes church people have the best intentions and the worst follow through: “I’m sure we can help you with that.” “I’ll get back to you later this week.” “I’ll have ____ follow up.” “No...
One of our rules of thumb for our First Impressions team is Be proactive, not reactive. In short, that means that we never want a guest to feel the need to ask a question, find...
Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you! On Friday, Merriem and I stole away to one of our favorite...
