Tagged: customer service

Thursday Three For All

Thursday Three For All

Neighbors accuse church of too much joyful noise. (via @latimes) What’s the balance between being a blessing to your community and risking annoyance? Discuss. “Is this a church?” Sidonie Smith said as she stood outside...

Thursday Three For All

Thursday Three For All

Outside-In Approach to Design and ROI of Patient Experiences. (via @Zhecho_BeyondP) It’s a long article, but there are nuggets in there well worth the read. What can a hospital’s MRI machine teach you about your...

Thursday Three For All

Thursday Three For All

Avoiding the Christmas Crowd Trap. (via @MarkLWaltz) A great reminder as we head towards Christmas at DPAC. Don’t just show up to serve. Engage.  We expect thousands of new people this Christmas season. People who...

The Last Straw

On Friday, Merriem and I stole away to one of our favorite date spots: Ted’s Montana Grill. It’s the perfect place to go if you like eating copious amounts of meat while staring at...

Trash Your Vision

I’m usually not a huge fan of chain Mexican restaurants. Oh sure, the food is usually good and my family digs ’em, so I’m there quite a bit. But overall, it’s not what I’d...

The Power of Observation

A few weeks ago the Franks crew made a stop at a Starbucks.  I love Starbucks like fundamentalists love denim jumpers.  They are all about customizing the experience for the customer and delivering the...