First Time Guest Bags: An Intro

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16 Responses

  1. Would love to know how you identify your first time guests? We have bags for those who come by our hospitality room after the service but it is a challenging task.

    • Danny says:

      Paige, that’s a great question. We do that in two primary ways:

      1. Our parking flow is set up so that guests see large signs as they approach the campus, instructing them to turn on their hazard lights. We know from informal research that only about 50% of guests do so, but for those who do it lets us kick off a chain of events that ultimately lands them at our FTG tent.

      2. In nearly every weekend service we’ll greet our guests from the stage. We always point them back out to the tent. We’ll say something like, “Perhaps you noticed the large tent when you walked in, but didn’t stop by. That’s just for you if this is your first time with us. We have a gift there for you and would love to meet you.” We’ll usually see an uptick in guests that drop by if that happens right at the end of the service.

      Obviously, both of these processes point them to that tent. It sits right in front of the main entrance, obnoxiously in the way, and is emblazoned on all four sides with “First Time at the Summit? Stop Here!” That tent allows FTGs to remain anonymous until they want to become known, but it’s an obvious on-ramp for people, and a safe place for them before they walk into an unfamiliar building.

      I hope that helps!

  2. Jon says:

    Are there 10yr anniversary bags?

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