Tagged: hospitality

Thursday Three For All

It’s Thursday, kiddies: the day when I roll out a few things I’ve been reading over the past week. Three of ‘em, to be exact. Enjoy. (Remember: click on the big bold print to read...

Hospitality Can’t Take a Vacation

We’re barely ankle deep into the summer season around these parts. The mountains and beaches are calling, and people are responding. (Side note: mountain people? I love you. Let’s hang out more. Beach people?...

First Time Guest Bags: An Intro

Why a First Time Guest bag?   For several years now we’ve handed out a small gift bag to all of our first-time guests (FTGs). There are three reasons behind that: It’s a simple...

Find their Affinity

Over the weekend I read Chip Bell’s latest little book, Sprinkles: Creating Awesome Experiences Through Innovative Service (special thanks to my friend Bob Adams for the suggestion). In it, Bell makes the practical, yet often-overlooked suggestion...

Absorb the Awkwardness

Every time a guest shows up at your church, you have a chance to give them a gift. No, not the keychain-with-your-church-logo or a complementary-smoothie-at-the-local-cafe type of gift, but something with far more meaning...

One Question Wednesday

What if the entire guest service culture at your church was dependent on the way you interacted with guests last weekend?   Something to think about.     (click for photo credit)