Flashback Friday: Have Any Hoops?
Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you!
If there is a dictionary definition of the spiritual term backsliding, I can promise you that it is accompanied by a picture of me on the phone with my phone and/or cable company. Very few things cause me to lose my ever-lovin’ religion faster than an interaction with an operator who “is very happy to resolve my issue as quickly as possible.”
A real-life scenario from recent days: my cell provider sent me a text letting me know that my bill was going up because I’d opted out of auto-bill pay and paperless billing. The problem: I didn’t remember doing any of those things. So I went online to opt back in of something I didn’t remember opting out of, only to be met with an indecipherable list of options that didn’t take me to the solution I needed.
Fast forward a couple of weeks after the opt-in fail: another text came through, letting me know that because I’d never opted back in, my bill would go up. So I called the number. Got a recording. Spoke my issue in full sentences, because the auto-attendant could understand everything I was saying. Said “operator.” “Operator.” “OPERATOR.” “For the love of all that is good, GET ME AN OPERATOR.”