Top Ten Quotes: The Culture Solution
Matthew Kelly’s The Culture Solution: A Practical Guide to Building a Dynamic Culture delivers on the title. It’s imminently practical, and the steps he lays out really will lead to a culture that lives and breathes and takes on a life of its own.
The Culture Solution served as a huge source of inspiration for our upcoming Guest Services 2.0 One-Day Workshop, and I’m pleased to give you a little teaser of both Kelly’s work and the upcoming One-Day.
Here are my top ten favorite quotes:
- For too many leaders, culture isn’t important until it’s urgent, and by the time it’s urgent, it’s too late.
- …if you don’t have a vision of the culture you want for your organization and a plan to bring about that culture, a culture will emerge anyway—and sooner or later, that unintentional culture becomes a wild beast.
- Don’t let what you can’t do interfere with what you can do. What can you do today? A Culture Advocate does one thing every day to improve his or her organization’s culture.
- …people don’t exist for organizations; organizations exist for people. People don’t exist for work; work exists for people. The larger an organization becomes, the easier it is for that organization to become soulless and without conscience.
- What you measure sends a message. It tells your team these are the things that matter the most.
- Every team member needs and deserves context. They need to know how the work they do connects with the mission, direction, strategy, and end goal of the organization.
- A janitor with a great attitude can have a huge impact on a culture; so can one with a horrible attitude.
- If you are a leader, stop thinking of yourself as a manager and start thinking of yourself as a coach.
- Develop an intimate knowledge of people. What inspires and engages them? What takes the wind out of their sails and demotivates them?
- When you are actively coaching your people, mediocrity has nowhere to hide.
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