Think back to last weekend. What did your interaction with guests look like? How many did you speak to? How many did you take the time to notice? How many caused you to interrupt your tasks and engage in touch?
I’m not talking about your volunteers. I’m not referring to your greeters team. For just a minute, forget about your strategies, your policies, your ministries.
I’m talking about you. And me. What would guest services look like if you were the only one serving guests?
First impressions isn’t just about the mechanical processes you’ve put together. It’s about the organic nature of being a welcoming community. It’s about what you do even when it’s not your job to do it.
The true test of hospitality at our church begins and ends with us.