Tagged: first impressions

Announcing 2017 Weekenders

There is power in observation. If you’re a part of this blog community, chances are good that you appreciate the benefits of reading. On this site, you’ll read about guest services, read about processes,...

Don’t Waste Your Welcome Center

I’m a firm believer in First Time Guest tents. I think there are strategic, guest-focused, practical reasons for keeping them outside year-round, making them highly-visible – and highly-useful – to guests before they ever...

Flashback Friday: Stop. Think.

Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you!   Every weekend, you commit a huge sin against those that come...

Beauty or Utility?

How do you view the nature of guest services on the weekend? When you think about the roles of the parking team, the seaters, the door openers, and the info table volunteers, what exactly do you...