Tagged: first impressions

Step. By Step. By Step.

I love it when a plan comes together. I love hearing from guests who talk about their experience in terms of ease: easy to find my way. Easy to get information. Easy to know...

Just Because You Can…

Let’s play pretend for just a moment, shall we? (I’m a daddy to a four year old. I’m good at this game.) Let’s pretend that you serve at a church with an unlimited budget. A...

You Know What To Do, But…

…do you know why you’re doing it? I’ve written here before about The Why Behind The What. It’s a foundational part of our onboarding training for our guest services volunteers. When we train, we spend next...

Not My Job

Saturday night. I had dropped by the grocery store on my way home from church. Cough drops, ice cream, Diet Coke. It was a tiny little list, just right for the self-checkout line. Except the self-checkout...

Getting Personal With Your Guests

One of the beautiful things about serving guests well can eventually become the death knell of a good first impression. Think about it: if you structure your church to treat guests as an honored...

One Question Wednesday

What if the entire guest service culture at your church was dependent on the way you interacted with guests last weekend?   Something to think about.     (click for photo credit)