Sometimes, the rain falls. And when it falls on a weekend, it’s never a good thing. Outdoor plans get rescheduled, yard work gets postponed, and church people get cranky. Church people don’t like rain; especially...
I love it when a plan comes together. I love hearing from guests who talk about their experience in terms of ease: easy to find my way. Easy to get information. Easy to know what’s...
Let’s play pretend for just a moment, shall we? (I’m a daddy to a four year old. I’m good at this game.) Let’s pretend that you serve at a church with an unlimited budget. A bottomless...
…do you know why you’re doing it? I’ve written here before about The Why Behind The What. It’s a foundational part of our onboarding training for our guest services volunteers. When we train, we spend next to...
Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you! Making it invisible is a constant discipline for me on Sunday mornings. Regardless...
Saturday night. I had dropped by the grocery store on my way home from church. Cough drops, ice cream, Diet Coke. It was a tiny little list, just right for the self-checkout line. Except the self-checkout line...
Maybe you’d give a resounding yes! But you might just be answering the wrong question. I’m not talking about a team that has lost its vision, or struggles to get enough volunteers, or seems to constantly experience...
Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you! For several years Merriem and I lived out in the country, and every...
One of the beautiful things about serving guests well can eventually become the death knell of a good first impression. Think about it: if you structure your church to treat guests as an honored participant...
What if the entire guest service culture at your church was dependent on the way you interacted with guests last weekend? Something to think about. (click for photo credit)
