Tagged: first impressions

Are You Ready When They’re Ready?

I’ve stumbled into several conversations over the past few weeks that have forced me to focus on one primary question: Do we greet guests the way they want to be greeted? The question started bouncing around in...

All Signs Point To…What?

I snapped this photo during a recent hotel stay. In case you can’t tell what you’re looking at, this is a sign that points sign-followers to…a blank wall. As in: “follow this path, and walk...

Kiss Your Guests

Spoiler: this is not an exposition of Romans 16:16 (the life verse of single Christian men). I’m not advocating for awkward PDA. Rather, I’m encouraging you to remember the “K.I.S.S.” principle with your guests. You know the K.I.S.S....

Four Ways to Stay Alert

In a recent post I talked about the importance of being alert when it comes to your guests: keeping an eye out for those who need assistance, a kind word, or a helping hand....

Flashback Friday: Context Matters

Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you! Around these parts, we talk a good bit about guest services within...