Guesswork, part four: Somebody’s Gotta Own It

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  1. Bob Adams says:

    Recently read this at the Beyond Philosophy blog : Passion is the number one ingredient to make the customer (read Guest) experience efforts successful. People with passion are also usually patient, persistent, enthusiastic, energetic and positive about the future. That’s also very important as they need to feed that enthusiasm and energy into their team. It takes a lot of long nights but also a lot of risk taking. To change the experience you need to try new things. And “try” here is the key word, if one thing fails try something else. If all the above said sounds frightening you have to know also that the reward is worthy enough.

    http://www.beyondphilosophy.com/blog/what-key-characteristic-customer-experience-leader

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