Top Ten Quotes: The Power of Moments

2 Responses

  1. Bob Adams says:

    I’m a big fan of the Heath’s work as well. I got a pre-release Chapter 1 of “the Power of Moments,” and it prompted me to pull a whole section of an upcoming training experience and rewrite it – 2 days before the event!
    Here’s the quote that knocked me for a loop: “Defining moments shape our lives, but we don’t have to wait for them to happen. We can be the author of them.”
    As you stated, this will be a great training tool for Guest Experience teams.

  1. October 18, 2017

    […] In a recent post I shared my top ten favorite quotes from The Power of Moments, the newest book from the Heath brothers. I’m revisiting that book today…and let’s be honest for a moment, I will probably revisit it several times here on the blog, because it’s just that good. […]

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