Structuring Your First Impressions Team

6 Responses

  1. Anonymous says:

    Did Sean Allen call you again Danny! Hope you are well, robin

  2. Caleb Batts says:


    I have been given a the task to work on our hospitality and first impressions and get it updated. I just joined staff a couple of weeks ago, so I don’t want to go to crazy to right out of the gate. What would be a good starting point and what should go into a guest services table?

    • Danny says:

      Caleb, those are great questions! For your table, I’d recommend that you check out this post as well as this post, which details how we have ours set up.

      As far as a starting point for your team structure, I would advise that you figure out your stakeholders first. Who are those people who have put blood, sweat, and tears into the team in the months or years before your arrival? Who are the ones that show incredible skill at hospitality and organization? Those are your key people you want to invest in, share vision with, and learn from. Do a lot of listening – to your stakeholders, your guests, and your surrounding community and culture. You’ll spend at least a year getting a feel for what the needs are, and in some ways needs will drive structure.

      A fresh vision for this team will attract volunteers your way. Helping the church understand that guest services isn’t just a part of what you do – but a part of who you are – will lend itself to raising up new vols for the team.

      Keep this “structuring” blog post in the back of your mind. It may work, it may not, but hopefully it’ll give you a jumping-off point for some ideas!

  1. June 7, 2016

    […] 1. Define your areas where you need leaders. Don’t settle for the easy route, “Well, we just need ’em everywhere.” While there may be a hint of truth to that, look at it more strategically. Develop an org chart for your ministry area. Develop levels and layers of leadership. Look at all of the tasks you perform on a regular basis and figure out how you can give those away to a new leader. Our model is Campus Director > Shift Leaders > Team Leaders > Team Members, and our goal is that no one has more than 8-15 people that they are leading. Related post: Structuring Your First Impressions Team. […]

  2. January 17, 2019

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