2019 Year in Review: Posts
It’s the end of a decade, campers! (Or the eve of the beginning of the year that will mark the end of a decade, if you just like to be controversial.) And sure, there are plenty of “let’s-wrap-up-this-ten-year-lovefest” commemorative posts, articles, and YouTube clips out there. But that seems like an awful lot of work. So let’s just focus on the last twelve months, shall we?
These are the posts that got the most sets of eyeballs this year. Stay tuned for next week, when I cover the best books I read in 2019.
10. Helping Your Volunteers Navigate What’s Next. Change happens. Here’s how to make sure your volunteer team doesn’t get left behind.
9. Multi-Site: Guest Services and Launching a New Campus. There are five phases we have to be aware of when it comes to adding a site.
8. Spurgeon on Hospitality and Evangelism. The Prince of Preachers had a little something to say about the way we care for guests.
7. The First Impression is a Self-Fulfilling Prophecy. What a guest thinks of you at first glance will often be proven right…even if they’re actually wrong.
6. 8 Things I Learned as a Church Guest. The all-too-true tale of what happened when a guest services guy became the guest.
5. Yes, Your Parking Team Really Does Make a Difference. Society doesn’t expect a parking lot to deliver a “wow,” but here’s why it’s important.
4. 5 Shifts to Make in Your Guest Services Team This Year. Since we’re on the topic, what changes did you actually make?
3. Get Rid of the Bug in Your Light. Every once in a while, take a minute to see what your guests have already seen.
2. Top Ten Quotes: The Gospel Comes With a House Key. Rosaria Butterfield’s excellent book on hospitality is worth a read.
1. How Do I Start a Conversation With a First-Time Guest? Because sometimes the most basic thing is the most difficult to navigate.
Thank you for being a reader this year!
