The Secret Shopper Service Begins!
[Editor’s note: before you read the following post, please take notice of two things: 1. It was originally penned on April 1. (APRIL. FIRST.) 2. And if April 1 does nothing to jog your brain, you...
Tagged: church
Thursday Three For All
It’s Thursday, kiddies: the day when I roll out a few things I’ve been reading over the past week. Three of ‘em, to be exact. Enjoy. (Remember: click on the bold print to read the entire...
Thursday Three For All
It’s Thursday, kiddies: the day when I roll out a few things I’ve been reading over the past week. Three of ‘em, to be exact. Enjoy. (Remember: click on the bold print to read the entire...
Thursday Three For All
It’s Thursday, kiddies: the day when I roll out a few things I’ve been reading over the past week. Three of ‘em, to be exact. Enjoy. (Remember: click on the bold print to read the entire...
What Are They Remembering?
Your guests walked away from your service this weekend with a collection of stories. They are stories they’ll tell once they return to their cubicle, their neighborhood, their dinner table. They are stories of delight...
What’s the Point of Point A to Point B?
I’m currently in the middle of a biography on Andrew Jackson. I tell you this because (a) it makes me sound more studied than what I actually am and (b) it feels like I’m being...
Take Ownership (part one)
Last week was Thanksgiving, the time-honored American holiday where families gather around tables to partake in a sumptuous feast and reflect with gratitude on the blessings of our creator in the previous year. That time-honored...
Under Promise. Over Deliver.
One of my favorite customer service guys out there is blogger / author / speaker Micah Solomon. Here’s what he had to say in a recent post: In the movie “Elf,” Will Ferrell plays Buddy,...
Flashback Friday: Holyween
Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you! It’s baaaa-aaaack. The day is here. You know the one: it’s the day...
Thursday Three For All
It’s Thursday, kiddies: the day when I roll out a few things I’ve been reading over the past week. Three of ‘em, to be exact. Enjoy. (Remember: click on the bold print to read the entire...
