Does Attitude Match Atmosphere?
Last weekend I blazed through Nelson Searcy’s new book Connect: How to Double Your Number of Volunteers. I’m sure I’ll return to this blog in the weeks to come to more fully unpack some of the content,...
Tagged: guest services
Making The Most Of Every Opportunity
One of the scriptures that drives our First Impressions Team is Colossians 4:5-6: Walk in wisdom toward outsiders, making the best use of the time. Let your speech always be gracious, seasoned with salt, so...
Thursday Three For All
Three things I’ve been reading. Three things I hope you’ll enjoy. Remember: click the bold print to read the whole shebang. Watching is Not Doing (Confronting the Spectator Problem). Oh, that our pew-dwellers would read and heed Seth...
When Culture is Broken
Whether you manage a store or minister at a church, sometimes you have to face the harsh reality that your culture is broken. Exhibit A: last Thursday I went to a local big-box store for...
Gospel or Gimmick?
One of the plumblines for our First Impressions Team is that the gospel is offensive, but nothing else should be (follow the link for a more detailed explanation). That means we intentionally enter into each...
Your Best Is Only As Good As Your Worst
Last night was a fun moment in the life of the Franks family, if you define “fun” as torture + horror x infinity. Jacob and Austin’s school was playing basketball against a school in Wake...
Flashback Friday: She Got It
I ran across this old post, and it brought back great memories not only of a Durham Performing Arts Center event nearly three years ago, but a reminder of how incredible the DPAC staff was...
Meet ’em in the Middle
Last week Merriem and I celebrated our 20th anniversary. We capped the day by visiting a swanky steakhouse here in Durham (not because I’m lavish, but because somebody gave us a gift card). We’d been...
Taking The Guesswork Out Of Guest Services
Hey campers: I’m working on a new blog series that’ll debut soon, and I need your help. If you’re a small church, big church, or in-between church, chances are your guest services team needs tweaking....
Cheeseburger in Paradise
My friend and first impressions guru Mark Waltz has undeniably drilled in my skull the importance of “wow!” moments: small or large gestures designed to communicate to guests, customers, or friends, “You matter.” A few weeks...
