Filter Your Focus
Over the last couple of months I’ve read two or three books that just happened to mention the Reticular Activating System. [Pause whilst I attempt to sound smart.] The RAS is the network of nuclei...
Tagged: guest services
Thursday Three For All
Ten ways to pastor adoptive parents and those considering adoption. As a daddy who has adopted, and a guy who pastors adoptive families, this article is spot on. The majority of adoptions are filled with great...
Along for the Ride
I just finished re-reading Nelson Searcy’s Fusion. It’s one of the top five books I recommend to anyone who is trying to refine the ministry of guest services / assimilation / first impressions / general all-around...
Flashback Friday: Directory Persistence
Around these parts on Friday, I kick back, relax, and turn some dials on the wayback machine. AAO: What is the name of your listing? Me: Lowe’s Hardware. AAO: Did you say, “Roses’ Variety Store”? Me: No. Lowe’s Hardware....
Guesswork, part six: Protection and Progression
It’s the last week of a six part series called Taking the Guesswork Out Of Guest Services. If you’re a pastor or ministry leader of a church with no guest services team, a lagging guest services...
Thursday Three For All
(Remember kiddies, click on the bold print to see the original article.) The Language of Success: Creating a Culture of Happiness. Bob Adams nails it on this summary of language from Disney U. What’s the...
Flashback Friday: Bless Your Heart Hospitality
It’s Friday, where I kick back with the proverbial bag of chips and reach into the archives. As they say on TV, if you haven’t seen it, it’s new to you! All of us are...
Guesswork, part five: Build the Team
We’re in week five of a series called Taking the Guesswork Out Of Guest Services. If you’re a pastor or ministry leader of a church with no guest services team, a lagging guest services team, a...
Answer the Question They’re NOT Asking (part two)
Yesterday’s post was intended to be a stand-alone topic. I didn’t mean for it to turn into a two parter. But I also never mean to eat the whole plate of Kung Pao Chicken at...
Answer The Question They’re NOT Asking
A couple of weeks ago our kids were out of school for spring break. Because we’re the type of parents who prefer to show our love by shoving a bucket of trans fats in their...
