Thursday Three For All
It’s Thursday, kiddies: the day when I roll out a few things I’ve been reading over the past week. Three of ‘em, to be exact. Enjoy. (Remember: click on the big bold print to read the...
Tagged: hospitality
Flashback Friday: Friendly, But Not Intentional
Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you! Have you ever considered that your church needs to get over being friendly?...
Flashback Friday: Your Guests Aren’t the Problem
Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you! It was roughly 1 PM on a Sunday afternoon. The place was largely...
Hospitality Can’t Take a Vacation
We’re barely ankle deep into the summer season around these parts. The mountains and beaches are calling, and people are responding. (Side note: mountain people? I love you. Let’s hang out more. Beach people? I...
First Time Guest Bags: An Intro
An updated version of this post can be found here. Why a First Time Guest bag? For several years now we’ve handed out a small gift bag to all of our first-time guests (FTGs). There...
Find their Affinity
Over the weekend I read Chip Bell’s latest little book, Sprinkles: Creating Awesome Experiences Through Innovative Service (special thanks to my friend Bob Adams for the suggestion). In it, Bell makes the practical, yet often-overlooked suggestion that...
Absorb the Awkwardness
Every time a guest shows up at your church, you have a chance to give them a gift. No, not the keychain-with-your-church-logo or a complementary-smoothie-at-the-local-cafe type of gift, but something with far more meaning and...
Flashback Friday: Bless-Your-Heart Hospitality
Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you! All of us are familiar with the term “Bless your heart.” Most...
Flashback Friday: A Walk to Remember
Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you! For several years Merriem and I lived out in the country, and every...
One Question Wednesday
What if the entire guest service culture at your church was dependent on the way you interacted with guests last weekend? Something to think about. (click for photo credit)
