Tagged: volunteer

Take Ownership (part two)

In yesterday’s post we discussed the problem of ownership: the fact that in every organization, there is usually a super-small group of people / individual who is radically passionate about their role. And surrounding them...

Thursday Three For All

It’s Thursday, kiddies: the day when I roll out a few things I’ve been reading over the past week. Three of ‘em, to be exact. Enjoy. (Remember: click on the bold print to read the...

Thursday Three For All

It’s Thursday, kiddies: the day when I roll out a few things I’ve been reading over the past week. Three of ‘em, to be exact. Enjoy. (Remember: click on the bold print to read the...

Thursday Three For All

It’s Thursday, kiddies: the day when I roll out a few things I’ve been reading over the past week. Three of ‘em, to be exact. Enjoy. (Remember: click on the bold print to read the...

Always On

If you work with people on the weekend, you’re always on. Our guests are always arriving, and you have to be ready for their arrival. You have to be prepared to offer help. You have to...

Putting in Your Time

Imagine for a moment that you’re in a big box store, a restaurant, or your doctor’s office. You have a question about something, and so you approach an employee. “Excuse me,” you begin… But...