In yesterday’s post we discussed the problem of ownership: the fact that in every organization, there is usually a super-small group of people / individual who is radically passionate about their role. And surrounding them is...
It’s Thursday, kiddies: the day when I roll out a few things I’ve been reading over the past week. Three of ‘em, to be exact. Enjoy. (Remember: click on the bold print to read the entire...
It’s Thursday, kiddies: the day when I roll out a few things I’ve been reading over the past week. Three of ‘em, to be exact. Enjoy. (Remember: click on the bold print to read the entire...
It’s October 21, 2015, kiddies. Which – if you’re a child of the 80’s – can only mean one thing: The future is here. That’s right. Today is the day that Marty McFly traveled to...
It’s Thursday, kiddies: the day when I roll out a few things I’ve been reading over the past week. Three of ‘em, to be exact. Enjoy. (Remember: click on the bold print to read the entire...
If you work with people on the weekend, you’re always on. Our guests are always arriving, and you have to be ready for their arrival. You have to be prepared to offer help. You have to have...
A couple of mornings a week I take my daughter to kindergarten. We talk about lots of important stuff along the way: what snack is in her lunchbox. What snack might be in her lunchbox...
As far as coaching moments go, it wasn’t my best day. I was hanging out on a Sunday morning close to the main entrance of the building, observing our first time guest process. You know, the...
Imagine for a moment that you’re in a big box store, a restaurant, or your doctor’s office. You have a question about something, and so you approach an employee. “Excuse me,” you begin… But the...
Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you! You don’t have to live in Church World very long before you...
