Published: 3 weeks ago

Flashback Friday: “Here” Must Connect to “There”

Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you!   If there is a struggle to be found in guest services within the local church, it’s the “here” factor. First impressions …

Published: 1 month ago

Flashback Friday: 10 Ways to Make Your Seating Team More Effective

Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you!   If your church has a seating team, you’ve seen seaters who are too pushy. Seaters who are too passive. Seaters who …

Published: 8 months ago

On Carrots And Sticks And When To Use Which

We’ve all used the “carrot and stick” analogy at some point or another. Whether you’re a leader in ministry or the marketplace, whether you’re a paid professional or a parent, you have likely tried to assess the right times for leading with rewards vs. …

Published: 10 months ago

Christmas at DPAC 2016: Day 1

Last night was one for the record books: as far as our last five years at DPAC, it was our second-highest crowd and our largest volunteer team ever assembled. In case you missed it (shame on you), here’s a tiny little sneak peek:     …

Published: 11 months ago

Killing the Culture of Entitlement

I’m currently out of the country, spending some time with our overseas personnel. I’m in an area where the gospel is not widely known, and the believers who reside here are in constant threat of persecution, imprisonment, even death. The past few days have …

Published: 1 year ago

Flashback Friday: How Your Guest Service Team Can Shine (Even When The Sun Doesn’t)

Every Friday I dig into the archives and dust off an old post. As I type, the eastern seaboard is preparing for Hurricane Matthew. Even if certain regions escape wind and flood damage, it’s almost certain that most of us are in for a rainy …

Published: 1 year ago

Flashback Friday: Trash Your Vision

Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you! I’m usually not a huge fan of chain Mexican restaurants. Oh sure, the food is usually good and my family digs ’em, …

Published: 1 year ago

Why You Should Bring Your Team to the Guest Services Workshop

UPDATE: Our June 17 Workshop is now at capacity. Add your name to the waiting list or sign up for email updates for future Workshop dates. On June 17th we’ll be hosting our second One Day Workshop focusing on the topic of guest services. We take eight …

Published: 1 year ago

Flashback Friday: Summoning the Genie

Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you! When you’re responsible for overseeing hospitality at a church, it’s only a matter of time until you start asking the “now what?” questions: …

Published: 1 year ago

Thursday Three For All

It’s Thursday, kiddies: the day when I roll out a few things I’ve been reading over the past week. Three of ‘em, to be exact. Enjoy. (Remember: click on the bold print to read the entire article.)   At Their Service. (via @robertvadams) Before leaders are …

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