Published: 10 months ago

First Time Guest Surveys: A Primer

Today’s question comes from Todd Singletary, Pastor to Guests at Grace Church in South Carolina. He asks: Do you use any surveys or tools to get feedback from someone after their first visit?  Yep. Yep we do. First Time Guest (FTG) surveys have been around the Summit longer …

Published: 1 year ago

Six Reasons You Need a First Time Guest Tent

In a recent post I mentioned that new generations bring new preferences on how we greet and treat them. Not everyone in your church will respond to every on ramp in the same way. Having said that, the biggest guest service win for us …

Published: 2 years ago

First Time Guest Bags: An Intro

Why a First Time Guest bag?   For several years now we’ve handed out a small gift bag to all of our first-time guests (FTGs). There are three reasons behind that: It’s a simple way of showing our appreciation for their visit. Because of …

Published: 2 years ago

Thursday Three For All

It’s Thursday, kiddies: the day when I roll out a few things I’ve been reading over the past week. Three of ‘em, to be exact. Enjoy. (Remember: click on the bold print to read the entire article.)   Five Incorrect Assumptions About First Time Guests. (via …

Published: 2 years ago

Star Wars and Second Time Guests

One of our guest service plumblines is the first visit should set up the second visit. We believe that for all of the importance of visit number one, the real win is that a guest returns in the future. The reason is simple: people don’t always …

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