Let’s Talk
Today I’m introducing “Ask a Question,” a new feature over there on the sidebar. <– Oh. That’s right. You subscribe to the blog via email or RSS feed and you never see the sidebar. (You should...
Author: Danny
The What, Why, & When of Weekenders
There is power in observation. If you’re a part of this blog community, chances are good that you appreciate the benefits of reading. On this site, you’ll read about guest services, read about processes, read...
Flashback Friday: Guarding Against the Grumbling
Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you! I’ve been hanging out a lot in Exodus lately, which is undoubtedly one...
Thursday Three For All
It’s Thursday, kiddies: the day when I roll out a few things I’ve been reading over the past week. Three of ‘em, to be exact. Enjoy. (Remember: click on the bold print to read the entire...
Why You Should Bring Your Team to the Guest Services Workshop
UPDATE: Our June 17 Workshop is now at capacity. Add your name to the waiting list or sign up for email updates for future Workshop dates. On June 17th we’ll be hosting our second One Day Workshop focusing...
The Cloak of Invisibility
As restaurant experiences go, this one was pretty awful. It was a Sunday afternoon. Five of the six Franks family members were in attendance at a less-than-half-full joint that we’ve been to several times. The...
Flashback Friday: Ctrl Alt Delta
Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you! Last week I found myself on a Delta flight. Not “found myself” in...
Thursday Three For All
It’s Thursday, kiddies: the day when I roll out a few things I’ve been reading over the past week. Three of ‘em, to be exact. Enjoy. (Remember: click on the bold print to read the entire...
The Royal Order of Sword Orderers
Once upon a time in a faraway kingdom, there lived a king. He was a good king and a noble king. He was a brave and bold and wise and kind king. He loved...
Water Torture Worship
I’m taking a little down time this week, including a brief blogging break. Meanwhile, I’m reaching back into the archives for posts that even I forgot I’d written. (Feel free to insert your own “forgettable”...
