Gather ’round, children. Uncle Danny is going to divert from the normal posts about guest services be pastoral for a moment. Maybe even Grandpa-like. It’s wedding high season around these parts. I’ve officiated three ceremonies in...
This is part five in the Five Plumb Lines series. Jump to the other posts at the bottom of the page. The first visit should set up the second visit. My entire first impressions paradigm...
And just like that, the First Impressions Plumblines series disappeared last week. It went the way of a ship in the Bermuda Triangle and the Roanoke Island colonists and my set of Mp3 speakers that...
It’s the last day of Elevate Summer Camp. By the end of the day the Franks crew will be back together. But I’ll be honest – I miss my older two younguns. I know they’ll...
It’s Not About The Dream. My older two kids cut their teeth on Veggie Tales. This is a refreshing interview with Phil Vischer, who looks back at the veggies’ slippery slope to moralism. (HT Trevin...
This is part four in the Five Plumb Lines series. Jump to the other posts at the bottom of the page. Make it personal. I don’t care what size your church is. You can be...
If you’re new to these parts, we take Fridays off to kick back and throwback to an easier time when we wrote long and thoughtful blog posts and didn’t refer to ourselves as “we” all...
Hospitality: More Than Greeters and Coffee. A much-needed reminder for those of us in the guest services biz. Sentimental hospitality emphasizes being nice and might describe the treatment you get at Disney World. Privatized hospitality is...
As I type, it’s 11:15 PM. It’s been a long day. A full day. But what is on my mind now is not the random assortment of things that demanded my attention over the last...
This is part three in the Five Plumb Lines series. Jump to the other posts at the bottom of the page. Everything Speaks. We no longer live in a world where people expect (and even...
