Top Ten Quotes: Creativity, Inc.
I first read this fantastic book when in came out in 2014. We recently re-read a portion of it for our staff meeting, which has generated new ideas and practices for some of our workflows....
I first read this fantastic book when in came out in 2014. We recently re-read a portion of it for our staff meeting, which has generated new ideas and practices for some of our workflows....
There has been no lack of “love your neighbor” books in recent years. I’ve read a few of them, because – to be transparent – I’m not very good at loving (or in some cases, knowing)...
There are certain authors that you know will consistently hit it out of the park. Micah Solomon is one of those guys for me. A prolific writer on the art of customer service, Micah is...
It’s that time once again, dear readers: the day when I go all Oprah’s Book Club on you and poke my nose into your bizness and make some suggestions on what should be in your...
[Quick note: after I drafted this post last week, I heard from my friend Jason Young, who compiled the mother lode of guest services reading for the summer. You can find that list here...