Top Ten Quotes: Creativity, Inc.
I first read this fantastic book when in came out in 2014. We recently re-read a portion of it for our staff meeting, which has generated new ideas and practices for some of our workflows....
Category: Book Review / Insight
Top Ten Quotes: Next Door As It Is In Heaven
There has been no lack of “love your neighbor” books in recent years. I’ve read a few of them, because – to be transparent – I’m not very good at loving (or in some cases, knowing)...
Top Ten Quotes: The Heart of Hospitality
There are certain authors that you know will consistently hit it out of the park. Micah Solomon is one of those guys for me. A prolific writer on the art of customer service, Micah is...
2015 Summer Reading List: Yours
It’s that time once again, dear readers: the day when I go all Oprah’s Book Club on you and poke my nose into your bizness and make some suggestions on what should be in your...
2014 Summer Reading List: Yours (Guest Services Edition)
[Quick note: after I drafted this post last week, I heard from my friend Jason Young, who compiled the mother lode of guest services reading for the summer. You can find that list here...
