Category: Learning Curve

Flashback Friday: Cruise Ship or Battleship?

Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you!   Last week our family took our first cruise. Merriem’s mom & dad...

Gaining By Losing: a Review

My pastor wrote a book. Another one. This makes four, if you’re not counting The Adventures of Tripod the Three-Legged Dog, which was a graphic novel he penned in fourth grade, according to a fact that...

Flashback Friday: Ask the Question; Close the Deal

Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you!   Last Saturday night we hosted our monthly Starting Point event: a three...

Five Questions with Barnabas Piper

Guest Blogger Week rolls on today with Barnabas Piper. Barnabas blogs at The Blazing Center, is the author of The Pastor’s Kid: Finding Your Own Faith and Identity and Help My Unbelief: Why Doubt Is Not The Enemy Of...

Self-Talk & the Gospel

I love it when secular writers stumble across sacred truths. Whether reading a business book, a customer service blog, or a Harvard Business Review article, you’ll occasionally spot snippets of divine wisdom in the middle of...

Stop and Watch the Sun Rise

Not long ago I was out west for a conference. You need to know that I haven’t spent that much time “out west.” There was that one time in Texas, and another time in California,...

Flashback Friday: Sublime Audacity

Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you! Monday morning I was struck with the fact that we get to call...

Connections Confab Begins

Last Thursday was one for the books. It was a culmination of several years of dreaming and several months of intense planning. Over a dozen guest service practitioners from Texas, Virginia, and North Carolina came...

Is Your Guest Service Team in a State of Desperation?

Maybe you’d give a resounding yes! But you might just be answering the wrong question. I’m not talking about a team that has lost its vision, or struggles to get enough volunteers, or seems to constantly experience...

Last Call For Confab

UPDATE: the 2015 spring Confab is now full. If you’d like to be the first to know about upcoming Confab dates, let me know.   A couple of months ago I unveiled the 2015 Connections Confab,...

%d bloggers like this: