Flashback Friday: Ask the Question; Close the Deal
Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you! Last Saturday night we hosted our monthly Starting Point event: a three...
Category: Learning Curve
Five Questions with Barnabas Piper
Guest Blogger Week rolls on today with Barnabas Piper. Barnabas blogs at The Blazing Center, is the author of The Pastor’s Kid: Finding Your Own Faith and Identity and Help My Unbelief: Why Doubt Is Not The Enemy Of...
Self-Talk & the Gospel
I love it when secular writers stumble across sacred truths. Whether reading a business book, a customer service blog, or a Harvard Business Review article, you’ll occasionally spot snippets of divine wisdom in the middle of...
Stop and Watch the Sun Rise
Not long ago I was out west for a conference. You need to know that I haven’t spent that much time “out west.” There was that one time in Texas, and another time in California,...
Flashback Friday: Sublime Audacity
Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you! Monday morning I was struck with the fact that we get to call...
Connections Confab Begins
Last Thursday was one for the books. It was a culmination of several years of dreaming and several months of intense planning. Over a dozen guest service practitioners from Texas, Virginia, and North Carolina came...
Is Your Guest Service Team in a State of Desperation?
Maybe you’d give a resounding yes! But you might just be answering the wrong question. I’m not talking about a team that has lost its vision, or struggles to get enough volunteers, or seems to constantly experience...
Last Call For Confab
UPDATE: the 2015 spring Confab is now full. If you’d like to be the first to know about upcoming Confab dates, let me know. A couple of months ago I unveiled the 2015 Connections Confab,...
2014 Top Ten(ish): Books
Everybody and their mama has a top ten book list they’ve read this year. I’m no different…except I’m going for broke and giving you my top fourteen (what a wild and crazy guy). So if...
Flashback Friday: Putting a Dent in Advent
Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you! I’ll start this post with a couple of confessions: Confession #1: I...
